Check-in is available from 3:00 PM to 6:00 PM, and check-out is by 11:00 AM.

There are no restrictions on the length of your stay.

If your group exceeds the maximum occupancy of 8 guests, please contact us in advance. We will be happy to discuss the available options.

We regret that pets are not permitted at Kawaguchiko LAGO. If you are traveling with your dog, we recommend our nearby pet-friendly properties, Glamping Village Fuji Kawaguchiko and Private Villa Glamping Fuji Yamanakako, both of which welcome canine companions.

Our cancellation policy is as follows:
50–31 days before arrival: 50%
30 days or less before arrival: 100%

Yes, every villa comes with its own private hot spring bath, drawing from the natural Kawaguchiko hot spring. You're welcome to enjoy it at any hour of the day or night, for as long as you'd like — the perfect way to unwind after a day of travel. As it's entirely private to your villa, guests with tattoos are also welcome to enjoy it without any concerns.

Yes, a sauna is located within the same bathroom as your private hot spring bath. Surround yourself with your favorite sauna aroma and experience "totonoi" — the blissful state of deep relaxation unique to sauna culture. In winter, many guests also use the pool as a cold plunge after their sauna session. Since the sauna is entirely private to your villa, guests with tattoos are welcome to use it as well.

The villa features three bedrooms, making it ideal for multi-generational family gatherings or stays with extended family and friends. Maximum occupancy is 8 guests; if your group is larger, please contact us in advance.

We provide shampoo, conditioner, body wash, body towel, makeup remover, facial cleanser, lotion, emulsion, facial serum, hairbrush, ladies' amenities (cotton pads, cotton swabs, and hair ties), razor, shaving gel, and toothbrushes.
Our bath and skincare products are from LEAF & BOTANICS by Matsuyama Yushi Co., Ltd., a renowned Japanese brand made with botanical oils and natural plant extracts for gentle daily care.

Yes. Complimentary high-speed Wi-Fi is available throughout the villa, making it ideal for streaming, uploading photos and videos, or remote working.

The villa is equipped with a BBQ grill, cooking grate, tongs, heat-resistant gloves, and other essential equipment. We also offer an all-inclusive plan for up to 4 guests at the same rate, with children staying free. Enjoy a menu featuring Koshu beef sirloin, meat aged for 14 days, and venison sausage — a true taste of Yamanashi's finest.

Yes. The private BBQ area is fully covered, allowing you to enjoy outdoor dining comfortably in all weather conditions.

Yes. Every room is equipped with air conditioning to ensure a comfortable stay throughout the year.

Yes. Complimentary on-site parking is available for all guests.

Yes, the living room features a home theater setup with a large-screen TV and comfortable sofa seating, plus a portable speaker for immersive sound — perfect for family movie nights or catching up on your favorite shows together.

Yes, the second floor includes a private study space ideal for creative work or getting things done, with Wi-Fi throughout the villa making it well-suited for video conferences. It also happens to be one of the villa's best vantage points for views of Mt. Fuji.

No, there are no time restrictions. You're free to enjoy the pool, hot spring bath, and sauna at any hour, as many times as you like throughout your stay.

Yes, the open-air terrace features an artificial fire pit reminiscent of a fireplace. Gather around the flickering flames with a drink in hand while taking in the views of Lake Kawaguchi — an unforgettable way to spend an evening with those who matter most.

Smoking is not permitted indoors. If you would like to smoke, please use the designated area on the terrace.

We regret that we do not offer laundry facilities such as a washing machine or dryer.

We regret that we do not offer rentals such as a crib or other children's equipment.

Breakfast is available as an optional add-on to your plan. Enjoy a menu featuring teriyaki chicken hot dogs, Fuji-no-suke trout carpaccio, dessert bread, and onion soup — all made with the bounty of Yamanashi. For more details, please visit our Dining page.

Yes. You are welcome to bring your own food and beverages, including wine and other alcohol. For your convenience, a FamilyMart convenience store and Ogino Kawaguchiko supermarket are located nearby, making it easy to shop for local ingredients during your stay.

For safety reasons, guests are not permitted to bring their own BBQ grills or other cooking equipment. If you've booked our room-only, bring-your-own-ingredients plan, a BBQ grill is available to rent for an additional fee — please select this option when booking.

Yes. We partner with several talented chefs, including mieux restaurant, a celebrated French restaurant devoted to local, seasonal ingredients. Led by a chef with 30 years of experience, including training in France, mieux restaurant pairs dishes made with Yamanashi specialties — such as Fuji-no-suke trout, Koshu beef, and mountain vegetables from the northern foothills of Mt. Fuji — with a selection of 250 wines. Italian, Japanese, and other cuisines are also available. If you're interested, please contact us in advance, and we'll check availability with the chef on your behalf.

There is no strict deadline, but we recommend requesting your booking at least one week before your stay. Please note that during busy seasons, availability with our partner chefs may be limited, so we encourage booking as early as possible.

Kayaking, SUP, lake cruises, and — in winter — smelt fishing are all available nearby through NaturaBase. NaturaBase is just about a 7-minute drive from the villa, and if you're interested, we'd be happy to have you contact them directly. Guides are on hand to support you every step of the way, so first-time visitors are more than welcome.
Paragliding, horseback riding, buggy tours, and Lake Yamanaka cruises are also available through our partner activity operators, offering dramatic views of Mt. Fuji from entirely new perspectives. If you're interested, please contact us directly — we're happy to help arrange your experience.

A popular winter-only activity, smelt fishing takes place aboard a heated dome boat, where you can cast a line while enjoying quality time with family, friends, or a partner. Any smelt you catch can be enjoyed freshly fried as tempura right on the spot.

Yes, with experienced guides on hand to support you throughout, both first-timers and families with children can enjoy these activities with confidence.

No, activity fees are not included in your room rate. Payment is made separately, directly to each activity provider.

Yes. Both Ogino Kawaguchiko Supermarket and FamilyMart Kawaguchiko Funatsu are approximately a 5-minute drive from the villa. They are ideal for purchasing groceries, beverages, and other essentials during your stay.

Yes. During the winter months, snowfall and icy roads are possible around the Lake Kawaguchi area. Please ensure your vehicle is equipped with winter tires or carry snow chains for a safe journey. If you're renting a car in Japan, please note that an International Driving Permit is generally required in addition to your home country's license. Also, since Kawaguchiko sits at a higher elevation than central Tokyo, evenings can be cool even in summer, so we recommend packing a light jacket regardless of the season.

We regret that we do not offer a shuttle service. We recommend traveling by taxi or rental car to reach the villa.

The villa is approximately 8 minutes (about 5km) from the Kawaguchiko Interchange on the Chuo Expressway, or about 18 minutes (approximately 11km) from the Fujiyoshida Nishikatsura Smart Interchange. From central Tokyo, the drive takes approximately 90 minutes, and from both Narita and Haneda airports, plan for roughly 2.5 to 3 hours by car depending on traffic.

We regret that we do not arrange rental cars. We appreciate your understanding, and ask that you make your own arrangements in advance.

About a 15-minute drive. Located on the northern shore of Lake Kawaguchi, Oishi Park is one of the most popular spots in the area, known for its lavender in June and July and seasonal flowers set against the backdrop of Mt. Fuji.

About a 10-minute drive. From the observation deck at the summit, you can take in sweeping views of both Mt. Fuji and Lake Kawaguchi together — well worth a visit on a clear day.

About a 20-minute drive. Made up of eight spring-fed ponds formed by snowmelt from Mt. Fuji, Oshino Hakkai is one of the signature sightseeing spots of the Fuji Five Lakes region, complete with charming traditional streets.

About a 20-minute drive. This popular amusement park is known for its thrilling roller coasters and rides set against the backdrop of Mt. Fuji — a great option if you're looking for an active day out.

We recommend Hoto Fudo Kawaguchiko Kitamoto, about a 10-minute drive away. Hoto is a hearty miso-based noodle dish infused with the sweetness of pumpkin — a regional specialty well worth trying during your visit to Yamanashi.

About a 10-minute drive. This one-of-a-kind museum combines the melodies of music boxes with a beautiful European-style garden, offering an elegant setting surrounded by seasonal flowers.

About a 10-minute drive. This roadside station offers fresh local produce and regional souvenirs, making it a great stop along your drive.

Please check your spam or junk mail folder first. If you still cannot find it, please contact us by phone or email, and we will be happy to assist you.

We accept online payments by major credit cards and QR code payment services.

Daily housekeeping is not provided during consecutive stays. However, towel replacement and other requests may be arranged upon request.

For the safety and comfort of all guests, bonfires are permitted only in designated areas and when using the provided fire pit. Open fires are not permitted elsewhere on the property.

Yes. Handheld fireworks are permitted until 9:00 PM in the designated parking area only. Fireworks are not permitted on the pool deck or lawn. Our staff will show you the designated area at check-in, and a bucket of water will be provided for safe disposal. Please note that all fireworks other than handheld fireworks are prohibited.

Yes. Guests under 18 years of age or high school students must submit a Parental Consent Form signed by a parent or legal guardian. Please email the completed form to info@rv-kawaguchiko-lago.com at least three days before your arrival. Download the Parental Consent Form here (PDF).

If you leave an item behind, we will confirm the details with you and then send it by mail.

There are no strict rules, but we kindly ask that you refrain from loud activities such as fireworks or BBQs late at night, out of consideration for the surrounding neighborhood.

Our on-site staff are not fluent in English, but we're happy to assist you using translation apps to ensure smooth communication throughout your stay.